When
one talks of marketing, the old marketing adage “What can't
be measured can't be managed” comes to mind. Many Advertisers
realized this and deployed ad-serving for effective campaign management
and optimization. Online campaigns have performed manifold better
because of Ad-serving technology. The Ad-Serving revolution is now
being followed up with something that promises to redefine the way
clients look at their entire business and not just their e-business. |
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There are over
37 million mobile users in India and this figure is slated to cross
80 million by 2007. Internet and mobile penetration have combined
to reach out to the Crème De La Crème of the Indian
population. Newer Metrics have been devoloped to evaluate not just
online but also offline media as a Direct Response mechanism. This
media-mobile integration means Direct Responses can be evaluated
and serviced almost real-time in a customized fashion, which demands
that clients spot and fulfill consumer requirements instantaneously
by throwing the appropriate offerings up-front. Companies can ill
afford to look at consumers of each medium in isolation. This has
lead to urgency for online-offline data integration. Value Propellers
are the answer to this dilemma. They facilitate online-offline data
integration in the areas of:
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E-commerce
and content management |
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Data
warehousing, analysis and business intelligence |
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Customer
relationship management |
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Call
center management |
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CABS
is a compatible modular engine that delivers enhanced business results
using Dynamic Response Mechanism (DRM) . |
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Analytics and Business Solutions (CABS) uses enhanced data drilling
techniques that analyzes: |
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Demographic
Profiles |
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Historical
and Interaction Data |
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Personal
Interest Data |
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Product
and Response Data |
This enables advanced levels of customer segmentation, which means
clients can run specific marketing programs for sub segments,
create targeted communication, track interactions and run loyalty
programs.
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CABS redefines consumer segmentation by changing the frame of reference
from Macro to Micro-profiling thus creating targeted communication
to specific subsets. Further, basis the response of the prospects
back-end processes can be dynamically optimized. Efficiency and
quality of communication to consumers can be tracked closely even
beyond the purchase cycle, leading into after sales services which
are now such an important factor for customer retention.
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its simplest form CABS operates as a decision making tool to optimize
marketing spends. Let us consider the example of a motorcycle manufacturer
'X' who has a range of product offerings. His potential consumers
are as follows:
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20-30
year olds, employed in Pvt. Sector, junior/mid-level officers,
non two wheeler owners. |
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25-35
year olds, self-employed Professionals, owning a 4-6 year old
two wheeler of competing company. |
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Self-employed
Professionals, owning a 4-6 year old of company 'X'. |
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And
many other such segments. |
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CABS classifies these targets into various relevant clusters as
shown above. These clusters are then analyzed for specific trends.
Depending on what the results throw up, the marketer can then design
customized product communication/offerings. Similarly, a consumer
with a bike older than 3 yrs can have a different message to entice
him to upgrade to the new offering. CABS enables a marketer to constantly
monitor the changing patterns in consumer behavior and make strategic
decisions based on the same.
It would also help in moving potential customers across clusters
based on response to stimuli.
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However, such tools need to be customized to suit various businesses
and hence need a modular approach. This kind of a solution must
cater to current client requirements while facilitating a smooth
upward transformation in the future at a minimum cost. Functionality
across multiple platforms, stability and security are other important
issues.
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Mediaturf has extended its knowledge of the internet domain to come
up with state of the art Value Propeller Solutions. These turnkey
solutions have been developed working closely with clients, understanding
their business needs and processes. Today they form the backbone
of a host of services offered right from billion dollar corporations
to local businesses.
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In
a business environment where change is part of the plan, Value Propelling
solutions will form the spine of business solutions where critical
problems are bequeathed with on demand solutions.
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