For
those who missed the Brand Equity Feature on Wednesday 22nd
September, here is a chance to catch up.
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Internet
Advertising has traced a sinuous path since its inception. There
were a few times it looked downwards but it bounced back to its
rightful place. Over the past couple of years, it has firmly reestablished
itself as a business model of the future. While other forms of media
took decades to influence lives, the Internet in no time has become
a supremely pervasive medium. The challenge for advertisers is to
make sense of the strong commercial proposition it promises. |
Since 2001, Internet
usage in India has been growing at a breakneck speed, from 6.5 million
users to over 24 million in 2004. To add to that over 75% of the
Internet audience is in the SEC AB segment and 49% come from the
top eight metros.
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Mediaturf, since
its origin has constantly added science to the business of marketing
the Internet. The attractiveness quotient (AQ) is one such initiative.
The AQ is developed to measure the buying propensity of online consumers.
The data source for this is from both the IRS and the NRS. The exercise
has thrown up some startling results. The analysis was conducted
across various categories from packaged foods, personal care, financial
products, white goods, travel habits, automobiles/2 wheelers and
hardware/telecom. Internet users across the board show a higher
consumption pattern than the non – Internet counterparts and
prefer premium products to regular ones; quite clearly revealing
their buying power. The comparison is between All Adults SEC AB:
Wired vs. Unwired. An illustration is given below:
|
WHAT'S
COOKING GOOD LOOKING? |
| Attractiveness
Quotient |
| |
SEC |
SEC
AB |
SEC
AB |
Attractiveness |
|
|
AB |
Wired |
Unwired |
Quotient |
|
|
0%
down |
0%
down |
Index |
0%
down |
Index |
Wired |
Unwired |
|
| AC |
|
|
|
|
|
|
|
|
| Premium |
1.7 |
6.0 |
365 |
1.3 |
80 |
4.6 |
|
| Non
Premium |
2.7 |
9.0 |
338 |
|
82 |
4.1 |
|
|
Non
Premium |
|
|
|
|
|
|
|
| MUSIC
SYSTEM |
|
|
|
|
|
|
|
| Premium |
5.6 |
16.8 |
302 |
4.7 |
85 |
3.6 |
|
| Non
Premium |
6.0 |
13.6 |
229 |
5.4 |
91 |
2.5 |
|
| |
|
|
|
|
|
|
|
| MOBILE
PHONE |
|
|
|
|
|
|
|
| Premium |
1.8 |
9.8 |
541 |
1.2 |
65 |
8.3 |
|
| Non
Premium |
0.7 |
3.6 |
515 |
0.5 |
67 |
7.7 |
|
| Do
Not Own |
97.5 |
86.8 |
89 |
98.4 |
101 |
- |
1.1 |
| |
|
|
|
|
|
|
|
| BIKES |
|
|
|
|
|
|
|
| Premium
Bikes |
3.0 |
4.8 |
162 |
2.7 |
91 |
1.8 |
|
| Non
Premium |
20.0 |
24.0 |
120 |
19.4 |
97 |
1.2 |
|
| Any
Bike |
22.9 |
28.8 |
126 |
22.1 |
96 |
1.3 |
|
| Non
Bike |
77.1 |
71.2 |
92 |
77.9 |
101 |
- |
1.1 |
| |
|
|
|
|
|
|
|
| CARS |
|
|
|
|
|
|
|
| Premium
Cars |
0.7 |
1.8 |
273 |
0.5 |
75 |
|
|
| Non
Premium Cars |
10.0 |
23.4 |
233 |
8.1 |
80 |
2.9 |
|
| Any
Car |
10.7 |
25.2 |
236 |
8.6 |
80 |
3.0 |
|
|
Non
Car |
89.3 |
74.8 |
84 |
91.5 |
102 |
- |
1.2 |
|
| |
To develop the
attractiveness quotient (AQ) as a measuring parameter, in each category
the percentage of SEC AB population consuming a particular product
is obtained from the IRS/NRS figures. The process is then repeated
across 2 parts i.e. ‘SEC AB Wired’ and ‘SEC AB
Unwired’ consumers. An Index is then derived through dividing
percentage for the ‘part AB’ groups by the percentage
for the entire AB group. The AQ is then computed as a ratio of the
indices of the wired population to the unwired one.
|
|
Beyond what the
numbers throw up, every category is expanding constantly with ever
increasing products competing for the same eyeballs. “Me Too”
products have blurred brand distinction, thus creating purchase
dissonance. Clients are hence forced to continuously increase media
spends to retain their brand identity. Obviously, increasing media
monies are hurting the bottom line; hence marketers find themselves
in a Catch22 situation. Rationalizing media spends for short term
profits will in turn erode brand value in the long run.
|
|
| CATEGORIES |
ATTRACTIVENESS
QUOTIENT - WIRED SEC AB |
| |
| Packaged
Food |
Personal
Care |
Automobiles |
Financial
Services |
Travel |
White
Goods |
Computer/
Mobiles |
|
| 10+ |
|
Domestic
PVT.
Airlines: 10.7 |
 |
Prem.Laptop:
37.8
Pop.Laptop: 20.7
Prem.PC: 10.5 |
| Abroad
on work: 9.5 |
Pop.PC:
9.4 |
|
Prem.Mobiles:
8.3 |
|
Pop.Mobiles:
7.7 |
|
|
 |
Deodrant:
5.2 |
|
|
Domestic
Govt.
Airlines: 5.6 |
 |
| Elec.Shaver:
4.4 |
|
Car
Loans: 4.6
Mutual Fund: 4.1 |
Abroad
on Hol: 4.0 |
Prem.AC:4.6
Pop.AC:4.1 |
| Mouthwash:
3.7
Facewash: 3.2
|
Prem.
Car:
3.7 |
Shares:
3.2 |
|
|
| Cheese:
2.8
Cornflakes: 2.7
Ketchup: 2.2 |
Aftershave:
2.9 |
Pop.
Car:
2.9 |
 |
|
| |
|
Bikes:
1.8 |
Prem.
Refrig: 2.0
Prem.TV: 1.5 |
|
|
9 |
| |
8 |
| |
7 |
| |
6 |
| |
5 |
| |
4 |
| |
3 |
| |
2 |
|
| 1 |
|
|
In developed markets, this phenomenon has lead to companies moving
to use the web as a branding mechanism, while reconfiguring the
offline medium for sales promotions. A similar trend is beginning
to emerge in India. With increasing usage, the web will soon overtake
other forms of media as the dominant medium in terms of time spent
and consumption. Globally XMOS studies show higher brand recall
when Internet is clubbed with offline advertising. Some clients
in India have already implemented these international learnings
by creating a synergy between their offline and online advertising.
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As a USP, there
is a complete accountability of spends on the web. Targeting, tracking,
optimizing are all real time. Thus, marketers can measure ROI in
an improved manner. Among other benefits it allows marketers to
distinguish their products using an abundance of interactive techniques.
Placing comprehensive product information online and then driving
traffic to this destination is the conventional practice. |
Early bird users of the Internet continue to experience the impact
on their businesses. Private Banks discovered that servicing customers
through the web is manifold cheaper. Secondly, the affluent online
TG ensures a better quality of customers who are more risk tolerant.
The online consumer who has more to spare is a better prospect for
investments as well as asset products. Data indicates that in the
Investments as well as Loans category the promise of an Internet
consumer is irresistible. Not surprisingly, the Automobile and the
White Goods segments display a strong predisposition towards the
online consumer. White Goods and Automobile purchases are preceded
with high amount of product research. The medium facilitates comparisons
across brands at the click of a button. The online consumer is thus
makes a more educated purchase decision. It is not overwhelming
then, to observe that the online consumer is focused towards superior
technology. A similar pattern is also visible across other categories.
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Similarly, travel/tourism
companies and especially the private airlines have used the interactivity
of the medium to create a better value proposition. Currently, financial
institutions and travel/tourism companies account for about 55%
of total spends. This skew has already started to normalize. White
good marketers, automobile companies and FMCG clients realize that
the Internet today has more than just critical mass. With over 27
million users by the end of the year and 100 million looking a reality
by 2008, marketers realize that strategic supremacy in this space
may well decide the future of their brands.
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